ELIJAH OJO

Microsoft 365 Administrator

Lagos, NG.

About

Highly accomplished IT Infrastructure Engineer with over 4 years of hands-on experience, specializing in comprehensive M365 administration, identity and access management, endpoint support, and security operations. Proven expertise in optimizing modern workplace environments, leveraging PowerShell automation, and ensuring robust service reliability across Exchange Online, SharePoint Online, Teams, and Entra ID.

Work

Teknowledge

|

Technical Support Engineer

Lagos, Lagos, Nigeria

→

Full TIme

Summary

Currently serving as a Technical Support Engineer, administering and troubleshooting complex Microsoft 365 services and supporting hybrid identity solutions to ensure seamless operations and enhanced user experience.

Highlights

Administered and troubleshot Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive), resolving complex collaboration, access, and service reliability issues to maintain production environment stability.

Supported hybrid identity and Exchange scenarios, including mail flow, Autodiscover, Free/Busy, and authentication failures, ensuring robust hybrid connectivity and Azure AD Connect synchronization dependencies.

Utilized PowerShell for Microsoft 365 administration, reporting, audit extraction, and mailbox operations, enhancing speed, consistency, and accuracy of operational automation.

Managed Entra ID administration tasks, including user provisioning, MFA troubleshooting, Conditional Access remediation, and SSO-related issue resolution, improving access security and efficiency.

Developed and enhanced a company intranet site using SharePoint Framework (SPFx), delivering structured internal communication and improved usability aligned with business needs.

Fourst Nigeria Ltd.

|

IT Officer

Lagos, Lagos, Nigeria

→

Summary

Managed Microsoft 365 and Google Workspace environments, providing comprehensive IT support across infrastructure, networking, and end-user administration to ensure operational continuity.

Highlights

Administered Microsoft 365 and Google Workspace environments, encompassing account provisioning, license assignment, and collaboration support, ensuring secure onboarding and offboarding processes.

Provided critical Active Directory administration, Group Policy, DNS, DHCP, and endpoint support, resolving password and access issues for over 100+ users.

Delivered practical networking and connectivity support (TCP/IP, VPN, firewall, internet access, printer troubleshooting), restoring business productivity and minimizing downtime.

Maintained device lifecycle and asset visibility using Snipe-IT, coordinating updates, patch management, backups, and replacement planning for 200+ devices.

Volunteer

Volunteer IT Officer / IT Assistant

|

WPCCDO

→

Contributed to community and educational initiatives by providing essential operational IT support, troubleshooting, and basic systems improvement.

Highlights

Provided operational IT support and user assistance, resolving technical issues to ensure smooth functioning of organizational and educational environments.

Contributed to basic systems improvement and maintenance, enhancing overall IT stability and user experience.

Developed hands-on support experience across diverse IT challenges, improving problem-solving capabilities and technical proficiency.

Education

Crawford University

Ogun State, Ogun State, Nigeria
B.Sc. (Hons) Computer Science and Technology

Languages

English

Certificates

Microsoft Identity and Access Administrator Associate

Microsoft

ISC2 Certified in Cybersecurity (CC)

ISC2

Cisco Introduction to Cybersecurity

Cisco

Google Project Management Certificate

Google

Google IT Support Certificate

Google

Skills

Microsoft 365 Administration

Admin Center, License and User Lifecycle Management, Exchange Online, SharePoint Online, OneDrive, Teams, Service Configuration, Migrations, Upgrades, Usage Monitoring, PowerShell Automation.

Security & Governance

Defender for Office 365, Safe Links, Safe Attachments, Anti-phishing, Microsoft Purview, Retention, eDiscovery, Legal Hold Support, DLP, Sensitivity Labels, Compliance Reporting, Remediation Support.

Identity & Access Management

Entra ID, MFA, Conditional Access, Enterprise Applications, App Registrations, SSO, RBAC, PIM, Azure AD Connect, Hybrid Identity, Cloud-only Administration.

Endpoint Management

Microsoft Intune, MDM/MAM, Configuration Profiles, Compliance Policies, App Protection, App Deployment, Enrollment Troubleshooting, Patch Coordination, Windows Autopilot, Endpoint Security.

Infrastructure & Networking

Active Directory, DNS, DHCP, Group Policy, TCP/IP, VPN, Firewall and Proxy Troubleshooting, Hybrid Connectivity, Microsoft 365 Service Access.

Operating Systems

Windows, macOS, iOS, Android.

Scripting & Automation

PowerShell, Microsoft Graph.

IT Support & Operations

Troubleshooting, User Assistance, Systems Improvement, Asset Management (Snipe-IT), Service Continuity, Support Quality.

Projects

SharePoint Intranet Development (SPFx)

Summary

Designed and developed a company intranet solution using SharePoint Framework (SPFx) to improve internal communication, structured content delivery, and the employee digital workplace experience.

Microsoft 365 Administration and Reporting

Summary

Built PowerShell-based workflows for mailbox operations, audit extraction, user administration, and operational visibility.

Identity and Security Operations Support

Summary

Supported Entra ID Conditional Access, risky user review, MFA remediation, compliance reporting, and Microsoft 365 security troubleshooting.

Endpoint and Modern Workplace Support

Summary

Worked across Intune-driven endpoint scenarios including enrollment troubleshooting, device compliance, app deployment support, policy application, and user-impacting access issues.